Using the startup’s software-as-a-service platform, StarHub can henceforth deploy and tweak data-driven customer engagement apps within hours.
The fruit of this partnership is the new StarHub Rewards digital loyalty program, which StarHub launched last month as part of Starhub’s #HelloChange journey to “do different and better” for customers. Through the integrated My StarHub app, StarHub customers could enjoy instant rewards, a simplified enrolment process, and greater engagement through gamification. As their spending increases, customers will be able to unlock more valuable prizes and services. The telco is now also able to tailor messages and recipients accordingly to, for instance, delight customers during birthdays or special occasions.
The customer experience app runs on the Perx Technologies’ data-driven Software-as-a-Service (SaaS) solution Perx Platform, which is touted to empower organizations to build highly configurable and personalized engagements quickly, reduce time-to-market and also boost interactivity for a more delightful customer experience.
Said Maneesh Varma, Vice President of Customer Lifecycle Management, StarHub: “The majority of My StarHub app users have given the new StarHub Rewards a go within days of the service launching. Our customers’ response excites us as we continue to innovate and challenge the norms to build more meaningful relationships with our customers. The collaboration with Perx Technologies reiterates our customer-first approach. We are actively rebuilding our offerings and processes to drive improvements across the business for customers. We want to be a business that truly cares about our customers’ experience holistically, from sales to customer service and now rewards.”
Commenting on the partnership with StarHub, Anna Gong, CEO, Perx Technologies, said: “Digital transformation is in its truest form when it touches people in their daily lives, however, it is becoming increasingly harder for brands to establish these moments with consumers. Today’s digitally-savvy customers consume content fluidly across multiple devices and channels, to shop, browse and transact. As a result, they are bombarded with hundreds of static and impersonal promotions each day. To this end, we are thrilled to be StarHub’s solution of choice to drive meaningful data-driven digital customer experiences.”
In recent years, there has been a growth in the SaaS sector, with businesses using SaaS solutions reportedly benefiting from their improved customer service. This trend can be seen not just in North America, but in Southeast Asia as well. By licensing software and services via subscription models, services such as the Perx Platform enable companies to create flexible and adaptable customer campaigns driven by customer data, in an hour or less.