NEWS
Static search bars to evolve into continuous, AI-driven multimodal assistants
The standard browser search bar is set to evolve into an agent-powered, dynamic automated-search-and-evaluate task manager.
PERSPECTIVES
CX in an always-on banking world
Customer experience (CX) in global banking is at an inflection point. Expectations are rising as ecosystems fragment, and the operating environment is becoming more complex, regulated and interconnected.
TIPS & STRATEGIES
Vendor lock‑in and lifecycle pressure: How enterprises can take back control
Enterprises can avert vendor‑driven deadlines by mapping platforms, modeling costs, and diversifying support models beyond any single SaaS vendor.
DIGITAL TRANSFORMATION
Krungsri bank advances digital transformation with cloud migration, analytics adoption and unified platforms
With the infrastructure overhaul, the major Thai bank expects to strengthen operations and customer service while gearing for growth and resilience
Sponsored Content
Latest
Smart Cities
Where data sparks innovation, trust powers decisions – and impact follows
Organizations across South-east Asia have been leveraging data and now AI to innovate for future impact. What about governments in the region?
Latest
e-Commerce
Systematic review exposes flaws in AI health chatbot studies
A new review of 137 studies of AI chatbots’ health advice models flags flawed methodologies, ethics and reporting protocols.
Latest
Customer Experience
CX in an always-on banking world
Customer experience (CX) in global banking is at an inflection point. Expectations are rising as ecosystems fragment, and the operating environment is becoming more complex, regulated and interconnected.
Latest
Employee Experience
Leveraging agentic AI, knowledge graph and no-code for the future of CX
The customer “resolution revolution” powered by emerging technologies was unveiled at Zendesk Relate 2025, together with an employee experience suite.
MOST READ
How Asia’s digital dragons can thrive in a VUCA world
The answers lay both within and in-between dragons and aspiring dragons, according to this writer
Cooling solutions for greener data centers in Asia Pacific
How innovations in cooling technology can help the region’s data centers address environmental concerns.
Whitepapers
Achieve Modernization Without the Complexity
Transforming IT infrastructure is crucial …Download Whitepaper
5 Steps to Boost IT Infrastructure Reliability
In today's fast-evolving tech landscape, …Download Whitepaper
Simplify Payroll Setup for Your Small Business
In our free guide, "How …Download Whitepaper
Overcoming the Challenges of Cost & Complexity in the Cloud-first Era.
Case Studies
CALB upgrades data platform to support analytics, security, and battery lifecycle tracking
Deploying a petabyte-scale data lake …Read More
How a Vietnamese D2C retailer built its own secure digital infrastructure
Would your organization build your …Read More
Liverpool FC to deliver more personalized, real-time digital fan experiences with AI
The football club will deepen …Read More
Balancing brand heritage and modern service with AI-powered customer experience
Balancing brand heritage and modern …Read More