Singlife adopts agentic AI email triage tool to streamline customer-service workflows
Automated classification routes complex requests to staff, while internal assistance cuts onboarding duration and average handling times
NEWS
PERSPECTIVES
Are business rules the missing layer in enterprise AI?
Does this theory hold up under the optimal conditions of domain-team involvement, workflow oversight, documented policies, reliable data security and monitoring?
TIPS & STRATEGIES
Six strategies for C-Suites to turn Fab AI into operational advantage amid AI noise
How to ensure fab deployment imbibes governed, repeatable integration across the entire operational/management infrastructure — turning local gains into durable production results?
DIGITAL TRANSFORMATION
Krungsri bank advances digital transformation with cloud migration, analytics adoption and unified platforms
With the infrastructure overhaul, the major Thai bank expects to strengthen operations and customer service while gearing for growth and resilience
Sponsored Content
INFOGRAPHICS
Latest
Smart Cities
Where data sparks innovation, trust powers decisions – and impact follows
Organizations across South-east Asia have been leveraging data and now AI to innovate for future impact. What about governments in the region?
Latest
e-Commerce
Systematic review exposes flaws in AI health chatbot studies
A new review of 137 studies of AI chatbots’ health advice models flags flawed methodologies, ethics and reporting protocols.
Latest
Customer Experience
CX in an always-on banking world
Customer experience (CX) in global banking is at an inflection point. Expectations are rising as ecosystems fragment, and the operating environment is becoming more complex, regulated and interconnected.
Latest
Employee Experience
Leveraging agentic AI, knowledge graph and no-code for the future of CX
The customer “resolution revolution” powered by emerging technologies was unveiled at Zendesk Relate 2025, together with an employee experience suite.
MOST READ
How Asia’s digital dragons can thrive in a VUCA world
The answers lay both within and in-between dragons and aspiring dragons, according to this writer
Cooling solutions for greener data centers in Asia Pacific
How innovations in cooling technology can help the region’s data centers address environmental concerns.
Whitepapers
Achieve Modernization Without the Complexity
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5 Steps to Boost IT Infrastructure Reliability
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Simplify Payroll Setup for Your Small Business
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Overcoming the Challenges of Cost & Complexity in the Cloud-first Era.
Case Studies
Agrifood firm Japfa centralizes HR operations through cloud platform deployment
The firm’s Indonesian implementation supports …Read More
Streamlined invoicing frees Dunlop Tire Thailand staff for higher-value work
Shifting from paper invoices to …Read More
Bank of Maldives updates core systems to support digital and Islamic banking operations
New platform adopted 23 July …Read More
Xiaomi streamlines global payments across 18 markets
Continual digital transformation has reduced …Read More