Customer Experience | DigiconAsia

Contact centers are at the frontline of customer experience, and businesses have much to learn from how they operate effectively through a pandemic....

The COVID-19 impact on customer experience in messaging apps and digital commerce

By Victor Ng | Jun 5, 2020 | Customer Experience, e-Commerce, Features

With the significant surge in consumption of messaging apps during the COVID-19 pandemic, digital commerce is set to transform considerably. Over...

How to do impactful marketing in times of crisis

By Victor Ng | Apr 27, 2020 | Customer Experience, Features, Newsletter

Brands in the Asia Pacific region are innovating with programmatic platforms for digital and mobile marketing in the current COVID-19 pandemic. As...

Take customer experience to the next level with these four metrics

By Hubspot | Apr 24, 2020 | Customer Experience, Newsletter, Tips

Making customers happier can be as easy as 1,2,3 if you know where to look and what to change. Today, customer experience is no longer an auxiliary...

Advances in voice technology key to customer experience in Asia Pacific

By Victor Ng | Apr 1, 2020 | Customer Experience, Features, Newsletter

Multilingual, voice-enabled virtual agents are geared to keep customers closer to home in the Asia Pacific region. Voice and speech recognition...

Customer experience leaders thrice more likely to have exceeded 2019 business goals: APAC report

By DigiconAsia Editors | Mar 13, 2020 | Customer Experience, Newsletter

However, businesses still lag behind the rest of the world due to talent sourcing and digitalization challenges. In a survey of...

Dyson: Delivering a seamless customer journey

By WeChat | Feb 6, 2020 | Case Study, Customer Experience

Dyson is a leading British luxury appliance brand renowned for its sleek product design and state-of -art technologies.

2020: year of reckoning for APAC payments landscape

By Victor Ng | Dec 30, 2019 | Customer Experience, e-Commerce, e-Payments, Features

We can expect a bigger divide in sales performance between retailers who have and who haven’t adopted successful methods to streamline the...

Make or break: customer experience in the digital economy

By Victor Ng | Dec 9, 2019 | Customer Experience, Features, The Experience Economy

AI and cloud to drive the future of CX with data-driven insights for proactive, predictive and highly personalized experiences. Customer experience...