Advances in voice technology key to customer experience in Asia Pacific
Multilingual, voice-enabled virtual agents are geared to keep customers closer to home in the Asia Pacific region. Voice and speech recognition...
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Customer experience leaders thrice more likely to have exceeded 2019 business goals: APAC report
However, businesses still lag behind the rest of the world due to talent sourcing and digitalization challenges. In a survey of...
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Dyson: Delivering a seamless customer journey
Dyson is a leading British luxury appliance brand renowned for its sleek product design and state-of -art technologies.
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2020: year of reckoning for APAC payments landscape
We can expect a bigger divide in sales performance between retailers who have and who haven’t adopted successful methods to streamline the...
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Make or break: customer experience in the digital economy
AI and cloud to drive the future of CX with data-driven insights for proactive, predictive and highly personalized experiences. Customer experience...
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Singapore telco signs partnership with startup to transform customer engagement
Using the startup’s software-as-a-service platform, StarHub can henceforth deploy and tweak data-driven customer engagement apps within hours. One...
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ServiceNow users share their digital transformation journey at Future of Work event
Users discuss how the Now platform has transformed business operations and improved customer and employee experiences. ServiceNow recently showcased...
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Smarter retail: Going back to the human experience
Physical shops and malls can complement e-commerce with self disruption using video management software, robotics and facial and object recognition...
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Adobe study: Customer experience key to growth of online retailers in APAC
Customers in APAC are increasingly focused on experience when it comes to online brand engagement, according to a new commerce report released by...
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LivePerson: Fear of AI still exists among Singapore businesses
LivePerson revealed, 42% of Singapore businesses still believed that AI will replace jobs. While artificial intelligence (AI) is one of the top...
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Whitepapers
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Case Studies
Malaysian auto maker reduces annual support costs, achieves savings while expanding
Proton, Malaysia’s first national auto manufacturer, has challenged all departments to lower expenses. For the …Read MoreHow Republic Polytechnic automates with Bolt and Puppet
When the software tools you teach are also the same tools you’re just deploying, DevOps …Read MoreReal estate services giant ups cloud-first strategy
Cushman & Wakefield elevated application performance and network efficiency with Silver Peak SD-WAN for its …Read MoreDyson: Delivering a seamless customer journey
Dyson is a leading British luxury appliance brand renowned for its sleek product design and …Read More
