Are brands and consumers aligned on digital engage...
By Twilio | Apr 22, 2022 | Customer Experience, Infographics, Newsletter
Democratizing AI for business
By Victor Ng | Mar 23, 2022 | Customer Experience, Features, Most Read1
Delivering roaring customer experience in 2022
By Victor Ng | Mar 11, 2022 | Customer Experience, Features, Newsletter
Striking a balance in the phygital age of customer experience
By Victor Ng | May 17, 2022 | Customer Experience, Data Management & Analytics, Features
Businesses, especially in retail and financial services, need to strike a healthy balance between human and digital touchpoints for excellent customer experience.
Read MoreAre brands and consumers aligned on digital engagement?
By Twilio | Apr 22, 2022 | Customer Experience, Infographics, Newsletter
Key trends and issues in Asia Pacific related to digital customer engagement, digital fatigue, personalization, and the trust gap between brands and consumers, as we approach a cookieless world.
Read MoreDemocratizing AI for business
By Victor Ng | Mar 23, 2022 | Customer Experience, Features, Most Read1
What does it take to make AI accessible to non-tech professionals, and to leverage AI for better customer experience?
Read MoreDelivering roaring customer experience in 2022
By Victor Ng | Mar 11, 2022 | Customer Experience, Features, Newsletter
Key shifts in consumer behavior and growth of the internet economy spell transformation for businesses seeking to succeed through improved customer experience.
Read MoreWhy Asian businesses are adopting Voice AI
By Victor Ng | Mar 10, 2022 | Customer Experience, Features, Newsletter
Advances in AI and speech technologies and rapid growth in CX expectations amid a pandemic combine to create the need for Voice AI.
Read MoreTwo-day campaign turnaround time too slow for Indian luxury lifestyle platform
By DigiconAsia Editors | Feb 21, 2022 | Case Studies, Customer Experience, Newsletter
After implementing marketing automation, it is launching campaigns through a faster, more targeted and personalized omnichannel approach.
Read MoreHow one global insurance firm took four digitalization leaps forward
By DigiconAsia Editors | Feb 11, 2022 | Case Studies, Customer Experience, News, Newsletter
Starting with its offices in Singapore and Malaysia, the firm thrust customer experience priority into the digital domain of its infrastructure.
Read MoreEnhancing customer experience with an automated supply chain
By Victor Ng | Feb 8, 2022 | Customer Experience, Features, Newsletter
Enhancing customer experience with an automated supply chain
Read MoreCX a game-changer for APAC businesses
By Victor Ng | Feb 7, 2022 | Customer Experience, Features, Newsletter
Investing in advanced technology, policies and people to boost customer experience (CX) is strategic to driving a thriving business in Asia Pacific.
Read MoreEmbedded finance experience: what it’s all about
By Victor Ng | Jan 28, 2022 | Customer Experience, Features, Newsletter
Using financial transactions as a driver for user engagement is a unique cross-functional approach, but one that is gaining more traction.
Read More
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