APAC businesses focus on revenue, face higher fraud risk
Findings from a recent global study uncovers disturbing trend among Asia Pacific businesses focusing on revenue generation over security and fraud.
Read More
Can personalization and analytics boost business performance in South-east Asia?
A study of 6.6m consumers of a certain consumer engagement platform showed that behavior-based personalization and insights-led outreach did improve communication.
Read More
Voice AI chat bots with Bahasa Melayu and Tagalog capabilities reach SE Asia
Not only can AI-driven voice bots react according to customer tone and past transaction history; they can modify pitch and speed.
Read More
Beleaguered by customer trust issues, SingPost turns to experience management tech
The pandemic did not do the postal service and logistics giant any favors, but its new digital experience focus can help.
Read More
Keeping customer engagement going saved the year for APAC: report
98% of regional enterprises would probably not have been around for the survey if they had not gone digital quickly.
Read More
Trends impacting the CX journey in Asia Pacific
What we can learn from the last year to prepare for the next wave of innovation in our customer experience journey.
Read More
Overcoming last-mile locked-box delivery barriers with APIs
Challenges in notifying customers of delivery schedules via SMS have been solved through the use of third-party cloud-based messaging.
Read More
The year ahead for brands and retailers
Trends and developments retailers need to understand to stay ahead in the digital economy of 2021.
Read More
Leveraging DX for customer experience in ASEAN
How should organizations in ASEAN enhance customer experience to stay relevant in an increasingly digital world?
Read More
Leveraging real-time data to engage with customers digitally
A peek into the new reality of digital customer experience, and the role of real-time data and analytics.
Read More
Events |
Whitepapers
Unleashing the power of agentless and high-performance micro-segmentation security
How can organizations protect computing …Download Whitepaper
World Wealth Report 2021
The 25th anniversary edition of …Download Whitepaper
The role of session-based SD-WAN in an AI-driven enterprise
How your SD-WAN can evolve …Download Whitepaper
Finance disrupted
Challenges and solutions in finance …Download Whitepaper
Case Studies
Japan embarks on first pilot for EV charging on public roads
The trial will examine the …Read More
Cloud-native broking firm enhances business intelligence via data cloud technology
Consolidating all its data into …Read More
How the Red Man heeded the green light to dish out better CX
With many locked-down families turning …Read More
Analytics herald a new era of personalized cancer medicine in South Korea
With the right analysis technology …Read More