In a crowded financial services market, great CX stands out
By managing customer experience with digital transformation, one South-east Asian insurance firm expects to stay relevant and agile in the region.
Read More
Are governments earning trust with their digital services CX?
Aside from offering great customer experience, governments are being held to the highest standards of data privacy, accountability and non-paternalistic agendas.
Read More
Being digital-first without losing the human touch
As the ability to automate increases, businesses are starting to lose the human touch when it comes to engaging their customers.
Read More
Dealing with the industrialization of fraud and scams
When major events – such as the COVID-19 pandemic, global sports or politics – take centerstage, fraudsters and scammers often exploit them to profit from unsuspecting consumers.
Read More
APAC businesses focus on revenue, face higher fraud risk
Findings from a recent global study uncovers disturbing trend among Asia Pacific businesses focusing on revenue generation over security and fraud.
Read More
Can personalization and analytics boost business performance in South-east Asia?
A study of 6.6m consumers of a certain consumer engagement platform showed that behavior-based personalization and insights-led outreach did improve communication.
Read More
Voice AI chat bots with Bahasa Melayu and Tagalog capabilities reach SE Asia
Not only can AI-driven voice bots react according to customer tone and past transaction history; they can modify pitch and speed.
Read More
Beleaguered by customer trust issues, SingPost turns to experience management tech
The pandemic did not do the postal service and logistics giant any favors, but its new digital experience focus can help.
Read More
Keeping customer engagement going saved the year for APAC: report
98% of regional enterprises would probably not have been around for the survey if they had not gone digital quickly.
Read More
Trends impacting the CX journey in Asia Pacific
What we can learn from the last year to prepare for the next wave of innovation in our customer experience journey.
Read More
Whitepapers
How to transform your business through data
Transforming your business by securing …Download Whitepaper
5 Reasons To Switch Backup
Your organization needs a stable …Download Whitepaper
Google Cloud Backup for dummies
The pros of Google Cloud …Download Whitepaper
High-performance microservices using Java
Discover how Azul Platform Prime …Download Whitepaper
Case Studies
AI-driven harvesters boost winter wheat and sunflower crop yields
A major Russian agricultural firm …Read More
Singapore fried rice franchise taps digitalization, plans more personalization
Adopting a scalable mobile ordering …Read More
Data-driven motorcycle racing technology throttles up
One racing team has secured …Read More
In a crowded financial services market, great CX stands out
By managing customer experience with …Read More