The COVID-19 impact on customer experience in messaging apps and digital commerce
With the significant surge in consumption of messaging apps during the COVID-19 pandemic, digital commerce is set to transform considerably. Over...
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How to do impactful marketing in times of crisis
Brands in the Asia Pacific region are innovating with programmatic platforms for digital and mobile marketing in the current COVID-19 pandemic. As...
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Take customer experience to the next level with these four metrics
Making customers happier can be as easy as 1,2,3 if you know where to look and what to change. Today, customer experience is no longer an auxiliary...
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Advances in voice technology key to customer experience in Asia Pacific
Multilingual, voice-enabled virtual agents are geared to keep customers closer to home in the Asia Pacific region. Voice and speech recognition...
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Customer experience leaders thrice more likely to have exceeded 2019 business goals: APAC report
However, businesses still lag behind the rest of the world due to talent sourcing and digitalization challenges. In a survey of...
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Dyson: Delivering a seamless customer journey
Dyson is a leading British luxury appliance brand renowned for its sleek product design and state-of -art technologies.
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2020: year of reckoning for APAC payments landscape
We can expect a bigger divide in sales performance between retailers who have and who haven’t adopted successful methods to streamline the...
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Make or break: customer experience in the digital economy
AI and cloud to drive the future of CX with data-driven insights for proactive, predictive and highly personalized experiences. Customer experience...
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Singapore telco signs partnership with startup to transform customer engagement
Using the startup’s software-as-a-service platform, StarHub can henceforth deploy and tweak data-driven customer engagement apps within hours. One...
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ServiceNow users share their digital transformation journey at Future of Work event
Users discuss how the Now platform has transformed business operations and improved customer and employee experiences. ServiceNow recently showcased...
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Whitepapers
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Case Studies
UnionBank – betting on digital
How UnionBank put its money on digital to establish itself as a true banking leader …Read MoreNew Zealand’s schools to deploy Wi-Fi 6 for campuses
The technology initiative will enable faster and more reliable performance across multiple connected devices in …Read MoreAscent Health & Wellness drives business performance with optimized SD-WAN edge platform
Indian digital healthcare innovator transforms pharmaceutical supply chain with robotic process automation and business- driven …Read MoreSurviving and thriving through the pandemic
COVID-19 has turned the spotlight on the importance of lean and efficient supply chains, highlighting …Read More
