2024: Outdated dumb chatbots will give way to “evolved” CX agents
By DigiconAsia Editors | Jan 22, 2024 | Customer Experience, News, Newsletter
According to two international customer experience (CX) surveys, generative AI is giving respondents new impetus to propel service and data-privacy standards.
Read MoreZalora spearheads adoption of generative AI with six initiatives
By DigiconAsia Editors | Aug 17, 2023 | Case Studies, Customer Experience, e-Commerce, News, Newsletter
In addition to improving its platform’s search engine, the firm is also using GenAI to improve customer- and employee- experiences.
Read MoreStudy finds out how organizations are improving customer experience
By DigiconAsia Editors | Jun 23, 2023 | Customer Experience, News, Newsletter
Investment in employee experience, cloud and AI drives improved customer experience, according to new NTT report.
Read MoreTrendipedia 2023 report reveals key consumer trends for S E Asia’s F&B industry
By DigiconAsia Editors | Jun 16, 2023 | Customer Experience, Infographics
Three key trends in Indonesia, Malaysia, the Philippines and Singapore to guide businesses in their quest for customer experience.
Read MoreMalaysia Airlines partners GrowthOps to revamp website
By DigiconAsia Editors | May 4, 2023 | Case Studies, Customer Experience
Optimization of the national carrier’s website aims to improve overall user experience across 17 countries in 11 languages using the Adobe Experience Cloud
Read MoreAPAC consumers want positive personalized experience
By DigiconAsia Editors | Apr 4, 2023 | Customer Experience, News, Newsletter
91% of consumers in APAC stay loyal to brands that personalize experiences, so brands investing in digital customer engagement are well-positioned to weather economic turbulence: Twilio study
Read MoreEven mature fintechs may struggle with KYC compliance checks
By DigiconAsia Editors | Feb 16, 2023 | Customer Experience, News, Newsletter
The lack of a uniform global KYC standard, and increased global regulatory requirements, are key hurdles, according to a mini survey
Read MoreBucketplace transforms its marketplace business
By Moloco | Oct 17, 2022 | Case Studies, Customer Experience, e-Commerce, Newsletter
With the Moloco Retail Media Platform, a Korean shopping app uses first-party data to hyper-personalize the customer experience
Read MoreAFFIN BANK banks on digital experience platform to accelerate digital banking
By DigiconAsia Editors | Oct 17, 2022 | Customer Experience, FSI innovations & FinTech, Newsletter
Malaysian bank partners with Aspire Systems for Temenos Infinity Digital Banking platform to transform into a digital bank
Read MoreLeveraging digital twin technology in the sporting metaverse
By Victor Ng | Sep 23, 2022 | Customer Experience, Features, Newsletter
With accelerated digitalization across the globe, digital twin technology has become an intensely dynamic field as many companies continue to innovate.
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Thailand’s top producer and distributor …Read MoreSustainability initiatives in Hong Kong are encouraging eco-friendly logistics operations
We examine how one international …Read MoreHow GenAI is boosting video streaming experiences at the consumer and business level
While firms exploit generative AI …Read MoreBaader Bank AG remains in the comfort zone for digitalizing compliance reporting
Since it has already adopted …Read More