Leveraging digital twin technology in the sporting metaverse
With accelerated digitalization across the globe, digital twin technology has become an intensely dynamic field as many companies continue to innovate.
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Delivering better omnichannel customer experience
With widespread phone and SMS scams, businesses and contact centers face challenges in ensuring a seamless, trusted and convenient customer journey.
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Meralco harnesses the power of data to drive business success
Actionable insights from Cloudera’s data management technology allow Meralco to make data-driven decisions to prevent outages and increase customer satisfaction.
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Crypto exchange upgrades to a ‘retention cloud’ amid India’s new digital tax regime
An unregulated crypto exchange platform is hyper-personalizing customer experiences while India’s new digital trading taxes may pull more customers in
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Sensitive data can be used to boost hyper-personalization, but keep it safe!
In a recent global survey, lack of consumer trust in brands’ use of personal data stood out as as fair warning…
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Retail wealth management firm taps API technology for secure personalized outreach
A wealthtech firm managed to handle the deluge of panic enquiries at the beginning of the pandemic comfortably—through marcom digitalization.
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Beyond chatbots – the future of customer conversations
After all, real conversations usually take place between customers and contact center agents, rather than chatbots.
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Striking a balance in the phygital age of customer experience
Businesses, especially in retail and financial services, need to strike a healthy balance between human and digital touchpoints for excellent customer experience.
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Are brands and consumers aligned on digital engagement?
Key trends and issues in Asia Pacific related to digital customer engagement, digital fatigue, personalization, and the trust gap between brands and consumers, as we approach a cookieless world.
Read MoreDemocratizing AI for business
What does it take to make AI accessible to non-tech professionals, and to leverage AI for better customer experience?
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Case Studies
Smart commerce platform gets even smarter through digitalization partnership
Merchants on the platform can …Read More
Mae Fah Luang University enhances ‘blended learning’ with Intel vPro platform
In the midst of a …Read More
Three aviation firms collaborate to develop and scale sustainable air commutes
With almost carbon-free operation, electrical …Read More
Helping food creators in Hong Kong connect, concoct and curate F and B digital businesses
Amid the pandemic, a food …Read More