Customer Experience | DigiconAsia

A peek into the new reality of digital customer experience, and the role of real-time data and analytics.

AI in the forefront of harnessing customer empathy and experience

By Victor Ng | Oct 16, 2020 | Customer Experience, Features, Newsletter

Businesses that are not taking advantage of digital technologies for customer experience will be left behind in the new reality.

Contact centers: surviving and thriving through the pandemic

By Victor Ng | Jul 23, 2020 | Customer Experience, Features, Newsletter

Contact centers are at the frontline of customer experience, and businesses have much to learn from how they operate effectively through a pandemic....

The COVID-19 impact on customer experience in messaging apps and digital commerce

By Victor Ng | Jun 5, 2020 | Customer Experience, e-Commerce, Features

With the significant surge in consumption of messaging apps during the COVID-19 pandemic, digital commerce is set to transform considerably. Over...

Why obsession with customer experience is the key to success

By Vincent Tang, Regional Vice President, Asia, Epicor | May 24, 2020 | Customer Experience, Newsletter, Perspectives

Knowing the difference between reactive and proactive service can make or break a business, with or without digitalization. “Customer...

How to do impactful marketing in times of crisis

By Victor Ng | Apr 27, 2020 | Customer Experience, Features, Newsletter

Brands in the Asia Pacific region are innovating with programmatic platforms for digital and mobile marketing in the current COVID-19 pandemic. As...

Take customer experience to the next level with these four metrics

By Hubspot | Apr 24, 2020 | Customer Experience, Newsletter, Tips & Strategies

Making customers happier can be as easy as 1,2,3 if you know where to look and what to change. Today, customer experience is no longer an auxiliary...