Leveraging digital twin technology in the sporting...
By Victor Ng | Sep 23, 2022 | Customer Experience, Features, Newsletter
Delivering better omnichannel customer experience
By Victor Ng | Sep 9, 2022 | Customer Experience, Features
Bucketplace transforms its marketplace business
By Moloco | Oct 17, 2022 | Case Studies, Customer Experience, e-Commerce, Newsletter
With the Moloco Retail Media Platform, a Korean shopping app uses first-party data to hyper-personalize the customer experience
Read MoreAFFIN BANK banks on digital experience platform to accelerate digital banking
By DigiconAsia Editors | Oct 17, 2022 | Customer Experience, FSI innovations & FinTech, Newsletter
Malaysian bank partners with Aspire Systems for Temenos Infinity Digital Banking platform to transform into a digital bank
Read MoreLeveraging digital twin technology in the sporting metaverse
By Victor Ng | Sep 23, 2022 | Customer Experience, Features, Newsletter
With accelerated digitalization across the globe, digital twin technology has become an intensely dynamic field as many companies continue to innovate.
Read MoreDelivering better omnichannel customer experience
By Victor Ng | Sep 9, 2022 | Customer Experience, Features
With widespread phone and SMS scams, businesses and contact centers face challenges in ensuring a seamless, trusted and convenient customer journey.
Read MoreMeralco harnesses the power of data to drive business success
By DigiconAsia Editors | Sep 7, 2022 | Case Studies, Customer Experience, Data Management & Analytics, Newsletter
Actionable insights from Cloudera’s data management technology allow Meralco to make data-driven decisions to prevent outages and increase customer satisfaction.
Read MoreCrypto exchange upgrades to a ‘retention cloud’ amid India’s new digital tax regime
By DigiconAsia Editors | Jul 15, 2022 | Customer Experience, FSI innovations & FinTech, Newsletter
An unregulated crypto exchange platform is hyper-personalizing customer experiences while India’s new digital trading taxes may pull more customers in
Read MoreSensitive data can be used to boost hyper-personalization, but keep it safe!
By DigiconAsia Editors | Jun 28, 2022 | Customer Experience, News, Newsletter
In a recent global survey, lack of consumer trust in brands’ use of personal data stood out as as fair warning…
Read MoreRetail wealth management firm taps API technology for secure personalized outreach
By DigiconAsia Editors | Jun 22, 2022 | Case Studies, Customer Experience, Newsletter
A wealthtech firm managed to handle the deluge of panic enquiries at the beginning of the pandemic comfortably—through marcom digitalization.
Read MoreBeyond chatbots – the future of customer conversations
By Victor Ng | Jun 16, 2022 | Customer Experience, Features, Newsletter
After all, real conversations usually take place between customers and contact center agents, rather than chatbots.
Read MoreStriking a balance in the phygital age of customer experience
By Victor Ng | May 17, 2022 | Customer Experience, Data Management & Analytics, Features
Businesses, especially in retail and financial services, need to strike a healthy balance between human and digital touchpoints for excellent customer experience.
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