Striking a balance in the phygital age of customer experience
Businesses, especially in retail and financial services, need to strike a healthy balance between human and digital touchpoints for excellent customer experience.
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Are brands and consumers aligned on digital engagement?
Key trends and issues in Asia Pacific related to digital customer engagement, digital fatigue, personalization, and the trust gap between brands and consumers, as we approach a cookieless world.
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Democratizing AI for business
What does it take to make AI accessible to non-tech professionals, and to leverage AI for better customer experience?
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Delivering roaring customer experience in 2022
Key shifts in consumer behavior and growth of the internet economy spell transformation for businesses seeking to succeed through improved customer experience.
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Why Asian businesses are adopting Voice AI
Advances in AI and speech technologies and rapid growth in CX expectations amid a pandemic combine to create the need for Voice AI.
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Two-day campaign turnaround time too slow for Indian luxury lifestyle platform
After implementing marketing automation, it is launching campaigns through a faster, more targeted and personalized omnichannel approach.
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How one global insurance firm took four digitalization leaps forward
Starting with its offices in Singapore and Malaysia, the firm thrust customer experience priority into the digital domain of its infrastructure.
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Enhancing customer experience with an automated supply chain
Enhancing customer experience with an automated supply chain
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CX a game-changer for APAC businesses
Investing in advanced technology, policies and people to boost customer experience (CX) is strategic to driving a thriving business in Asia Pacific.
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Embedded finance experience: what it’s all about
Using financial transactions as a driver for user engagement is a unique cross-functional approach, but one that is gaining more traction.
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Case Studies
Krishna and the Chocolate Factory: Up, up to the Cloud!
How a successful farming co-operative …Read More
Indonesian bank ditches legacy infrastructure, boosts agility and resilience
Its latest digital transformation drive …Read More
Food traceability and supply sustainability partnership runs on blockchain
Agri-food suppliers in South-east Asia …Read More
Singapore hotel group offers self-help kiosks to ease crowding, boost customer experience
Guests can check in and …Read More