Bucketplace transforms its marketplace business
By Moloco | Oct 17, 2022 | Case Studies, Customer Experience, e-Commerce, Newsletter
Malaysia Airlines partners GrowthOps to revamp website
By DigiconAsia Editors | May 4, 2023 | Case Studies, Customer Experience
Optimization of the national carrier’s website aims to improve overall user experience across 17 countries in 11 languages using the Adobe Experience Cloud
Read MoreAPAC consumers want positive personalized experience
By DigiconAsia Editors | Apr 4, 2023 | Customer Experience, Most Read1, News, Newsletter
91% of consumers in APAC stay loyal to brands that personalize experiences, so brands investing in digital customer engagement are well-positioned to weather economic turbulence: Twilio study
Read MoreEven mature fintechs may struggle with KYC compliance checks
By DigiconAsia Editors | Feb 16, 2023 | Customer Experience, News, Newsletter
The lack of a uniform global KYC standard, and increased global regulatory requirements, are key hurdles, according to a mini survey
Read MoreBucketplace transforms its marketplace business
By Moloco | Oct 17, 2022 | Case Studies, Customer Experience, e-Commerce, Newsletter
With the Moloco Retail Media Platform, a Korean shopping app uses first-party data to hyper-personalize the customer experience
Read MoreAFFIN BANK banks on digital experience platform to accelerate digital banking
By DigiconAsia Editors | Oct 17, 2022 | Customer Experience, FSI innovations & FinTech, Newsletter
Malaysian bank partners with Aspire Systems for Temenos Infinity Digital Banking platform to transform into a digital bank
Read MoreLeveraging digital twin technology in the sporting metaverse
By Victor Ng | Sep 23, 2022 | Customer Experience, Features, Newsletter
With accelerated digitalization across the globe, digital twin technology has become an intensely dynamic field as many companies continue to innovate.
Read MoreDelivering better omnichannel customer experience
By Victor Ng | Sep 9, 2022 | Customer Experience, Features
With widespread phone and SMS scams, businesses and contact centers face challenges in ensuring a seamless, trusted and convenient customer journey.
Read MoreMeralco harnesses the power of data to drive business success
By DigiconAsia Editors | Sep 7, 2022 | Case Studies, Customer Experience, Data Management & Analytics, Newsletter
Actionable insights from Cloudera’s data management technology allow Meralco to make data-driven decisions to prevent outages and increase customer satisfaction.
Read MoreCrypto exchange upgrades to a ‘retention cloud’ amid India’s new digital tax regime
By DigiconAsia Editors | Jul 15, 2022 | Customer Experience, FSI innovations & FinTech, Newsletter
An unregulated crypto exchange platform is hyper-personalizing customer experiences while India’s new digital trading taxes may pull more customers in
Read MoreSensitive data can be used to boost hyper-personalization, but keep it safe!
By DigiconAsia Editors | Jun 28, 2022 | Customer Experience, News, Newsletter
In a recent global survey, lack of consumer trust in brands’ use of personal data stood out as as fair warning…
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Building a smarter bank through digital customer experiences
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