Trends impacting the CX journey in Asia Pacific
What we can learn from the last year to prepare for the next wave of innovation in our customer experience journey.
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Overcoming last-mile locked-box delivery barriers with APIs
Challenges in notifying customers of delivery schedules via SMS have been solved through the use of third-party cloud-based messaging.
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The year ahead for brands and retailers
Trends and developments retailers need to understand to stay ahead in the digital economy of 2021.
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Leveraging DX for customer experience in ASEAN
How should organizations in ASEAN enhance customer experience to stay relevant in an increasingly digital world?
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Leveraging real-time data to engage with customers digitally
A peek into the new reality of digital customer experience, and the role of real-time data and analytics.
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AI in the forefront of harnessing customer empathy and experience
Businesses that are not taking advantage of digital technologies for customer experience will be left behind in the new reality.
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Contact centers: surviving and thriving through the pandemic
Contact centers are at the frontline of customer experience, and businesses have much to learn from how they operate effectively through a pandemic....
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The COVID-19 impact on customer experience in messaging apps and digital commerce
With the significant surge in consumption of messaging apps during the COVID-19 pandemic, digital commerce is set to transform considerably. Over...
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Why obsession with customer experience is the key to success
Knowing the difference between reactive and proactive service can make or break a business, with or without digitalization. “Customer...
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How to do impactful marketing in times of crisis
Brands in the Asia Pacific region are innovating with programmatic platforms for digital and mobile marketing in the current COVID-19 pandemic. As...
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Whitepapers
Competitive comparison: Poly Sync 20 vs Jabra Speak 510
Check out this short video …Download WhitepaperPoly Sync 20 & 20 +
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Deep-dive into a comparative study …Download WhitepaperInnovation Talk: Exploring the Benefits of Edge Computing
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Case Studies
Local governments embrace next-gen IT infrastructure
Here’s how 4 governing entities …Read MoreHow democratizing data helps a pharma giant achieve six-figure savings
With a single source of …Read MoreGPUs power AI services in the 5G era
To meet growing demand for …Read MoreThe cloud and COVID-19: Pivoting in a crisis to protect lives
One of Asia’s largest healthcare …Read More
