Should call centers be renamed Customer eXperience centers?
No longer are customer enquiries just calls/emails: they constitute the expectations of heightened CX that organizations need to address with automation.
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Can smart video technology make hybrid working more equitable?
Does being “out of sight” at the main office rob remote workers of the requisite ‘visibility’ that to promotion?
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To drive business growth sustainably, get your tech stack right
There is right approach and a ‘cart-before-the-horse’ way to streamline an organization for success. Here is what you need to know…
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Six ways finance leaders can boost employee experience
These tips may sound rudimentary in terms of organizational problem solving techniques, but they bear repeating amid the pandemic and digitalization.
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How veteran BFSI corporations can leverage open source databases without pain
By leveraging cloud-native open source databases strategically, data-rich but risk-averse BFSI firms can tap the best of legacy and cloud-native technologies.
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Boosting industrial chemical production safety and ESG compliance with smart monitoring
While ‘thermal oxidizers’ are a solution to the industry’s needs, they carry inherent operational risks that in turn require tight control.
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To fulfill ESG mandates in city management, smart data connectivity is needed
Networks of the future must be more predictive, agile, and rapidly scalable to move massive amounts of data in real-time.
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Addressing the debate for Identity Access Management: on-prem, cloud or hybrid?
Each approach has its strengths and weaknesses even in the face of cloud centricity. Is there a one-size-fits-all solution?
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Those in favor of reducing healthcare resource shortages with DX, say AI
Until then, some hospitals have been paying S$12,000 bonuses to staff who can rope in experienced nurses to share impossible workloads.
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Going beyond just monitoring networks: why holistic monitoring is important
This writer argues we need to also monitor digital waste, IT talent shortages and the convergence of IT and Operational Technology.
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Case Studies
Krishna and the Chocolate Factory: Up, up to the Cloud!
How a successful farming co-operative …Read More
Indonesian bank ditches legacy infrastructure, boosts agility and resilience
Its latest digital transformation drive …Read More
Food traceability and supply sustainability partnership runs on blockchain
Agri-food suppliers in South-east Asia …Read More
Singapore hotel group offers self-help kiosks to ease crowding, boost customer experience
Guests can check in and …Read More