Should call centers be renamed Customer eXperience centers?
By Varun Sharma, Vice President, APJ, Emplifi | May 26, 2022 | Newsletter, Tips & Strategies
No longer are customer enquiries just calls/emails: they constitute the expectations of heightened CX that organizations need to address with automation.
Read MoreCan smart video technology make hybrid working more equitable?
By Wiley Zhang, Head, Video Collaboration, APJ, Logitech | May 26, 2022 | Newsletter, Tips & Strategies
Does being “out of sight” at the main office rob remote workers of the requisite ‘visibility’ that to promotion?
Read MoreTo drive business growth sustainably, get your tech stack right
By Anna McCowan, Software Solutions Manager/Technical Writer, Keysight | May 18, 2022 | Newsletter, Tips & Strategies
There is right approach and a ‘cart-before-the-horse’ way to streamline an organization for success. Here is what you need to know…
Read MoreSix ways finance leaders can boost employee experience
By Matthew Goss, SVP and GM, APAC and Greater China, SAP Concur | May 13, 2022 | Newsletter, Tips & Strategies
These tips may sound rudimentary in terms of organizational problem solving techniques, but they bear repeating amid the pandemic and digitalization.
Read MoreHow veteran BFSI corporations can leverage open source databases without pain
By Julian Moffett, CTO BFSI, EnterpriseDB | May 11, 2022 | Newsletter, Tips & Strategies
By leveraging cloud-native open source databases strategically, data-rich but risk-averse BFSI firms can tap the best of legacy and cloud-native technologies.
Read MoreBoosting industrial chemical production safety and ESG compliance with smart monitoring
By Friedhelm Best, Vice President, Asia Pacific, HIMA | May 4, 2022 | Newsletter, Tips & Strategies
While ‘thermal oxidizers’ are a solution to the industry’s needs, they carry inherent operational risks that in turn require tight control.
Read MoreTo fulfill ESG mandates in city management, smart data connectivity is needed
By Rick Seeto, Vice President & General Manager, APJ, Ciena | Apr 22, 2022 | Newsletter, Tips & Strategies
Networks of the future must be more predictive, agile, and rapidly scalable to move massive amounts of data in real-time.
Read MoreAddressing the debate for Identity Access Management: on-prem, cloud or hybrid?
By David Chan, Managing Director, Singapore, Adnovum | Apr 19, 2022 | Newsletter, Tips & Strategies
Each approach has its strengths and weaknesses even in the face of cloud centricity. Is there a one-size-fits-all solution?
Read MoreThose in favor of reducing healthcare resource shortages with DX, say AI
By Jeremy Paton, Team Engagement Solutions Director, APAC, Avaya | Apr 11, 2022 | Newsletter, Tips & Strategies
Until then, some hospitals have been paying S$12,000 bonuses to staff who can rope in experienced nurses to share impossible workloads.
Read MoreGoing beyond just monitoring networks: why holistic monitoring is important
By Sebastian Krueger, Vice President, APAC, Paessler | Apr 8, 2022 | Newsletter, Tips & Strategies
This writer argues we need to also monitor digital waste, IT talent shortages and the convergence of IT and Operational Technology.
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