The Forrester Wave: Digital operations platforms for services businesses
The Q3 2020 Forrester Wave report on digital operations platforms provides 22 criteria for your evaluation.
The new reality that is upon us has led to a race in digital operations transformation – especially in customer service.
If, like most forward-looking businesses in the service sector, you’re searching for a digital operations platform, here’s the best place to start.
In this report, Forrester shares the criteria you should consider and an evaluation of the 12 most significant providers. Find out how each of the 12 providers measure up, and gain useful tips that help application development and delivery (AD&D) professionals select the right digital operations platform for their needs.
Based on the 22-criterion assessment, Workday and Oracle lead the pack. Download the full report to find out why!