How to reverse global traveller misgivings in the post-COVID-19 era
When it is finally safe to resume frequent travel, data and personalisation are key to unlocking travellers’ ‘second wallet’. New research on the...
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Five technology trends that will shape the airport of the future
In the thick of the Wuhan virus outbreak, it is clear that airport management is a crucial area to improve upon. Airports are the backbone of the...
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Shopping in the sky an untapped Gen Z opportunity
New research by the London School of Economics and Political Science (LSE) predicts that the ‘last-minute’ generation in APAC will make more holiday...
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Over two-thirds of employees feel technology can make business travel easier: Survey
While online travel services are a boon, organizations have yet to embrace digital transformation internally to reduce the travel banes. In a survey...
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Whitepapers
Impact of digital innovations on healthcare in Asia
The COVID-19 outbreak placed Asia Pacific’s healthcare industry on the global stage, with a spotlight …Download WhitepaperNew leadership needed for business performance in the new decade
A new study from the World Economic Forum (WEF), in collaboration with Accenture, highlights five …Download WhitepaperState of Mobile Video Experience
Opensignal’s recent State of Mobile Video Experience report found that in several countries, including Singapore, …Download WhitepaperState of mobile voice app experience
Opensignal, an independent mobile analytics firm, has released a report that measures the quality of …Download Whitepaper
Case Studies
Dyson: Delivering a seamless customer journey
Dyson is a leading British luxury appliance brand renowned for its sleek product design and …Read MoreImproving travel experience across the region with WeChat go
WeChat go is a comprehensive outbound travel solution to help organizations tap into the WeChat …Read MoreHow 9 organizations up customer experience with Zendesk
How do you drive customer service, engagement and satisfaction? Here are 9 brief case studies …Read MoreSephora steps up dynamic consumer engagement with WeChat Mini Program
Digital natives’ buying behaviors are proving a challenge to retailers. The market size of China’s …Read More
