Featured Stories for the Digital Economy and more!

Creating value with AI upskilling

By Victor Ng | Jul 1, 2026 | Features

Sovereign AI – a competitive advantage

By Victor Ng | Jun 24, 2026 | Features

Deployment outpacing validation in digital experie...

By Victor Ng | Jun 12, 2026 | Features

Bridging the gap from AI prototype to production

By Victor Ng | Jun 10, 2026 | Features

Creating value with AI upskilling

By Victor Ng | Jul 1, 2026 | Features

We’ve heard it once too often: AI is supposed to help us become more productive, but it’s not delivering. Is that true? What are the real issues?

Sovereign AI – a competitive advantage

By Victor Ng | Jun 24, 2026 | Features

When trust and resilience become a competitive differentiator, sovereign AI plays a critical role.

Deployment outpacing validation in digital experience

By Victor Ng | Jun 12, 2026 | Features

As enterprises across APAC accelerate their digital transformation with AI, most still rely on internal telemetry and infrastructure metrics to assess whether their digital services are working for end-users.

Bridging the gap from AI prototype to production

By Victor Ng | Jun 10, 2026 | Features

While the business world is flooded with successful AI demos – from chatbots parsing HR documents to scripts summarizing meetings – a looming pin looks set to burst the hype...

Data centers and the digital infrastructure crunch in Asia

By Victor Ng | Jun 8, 2026 | Features

With the growing demands on digital infrastructure from the rise of technologies such as AI and quantum computing, how can data centers in Asia fuel growth without breaking the energy...

In AI missions, who governs the agents

By Victor Ng | Jun 4, 2026 | Features

Like the secret agents in famous movie franchises, autonomous agents can go rogue. That’s why there are “handlers” to manage them. But who’s managing the AI agents in our organizations?

The 48-hour lifeline: How the IRC rewrote the rules for crisis care

By Victor Ng | May 29, 2026 | Case Studies, Features

In a world where crises crop up at the speed of a post on X, humanitarian aid has to move faster.

Hidden trade-offs behind enterprise AI ambitions

By Victor Ng | May 26, 2026 | Features

What happens when organizations do not have a single-pane-of-glass visibility of cost, usage and outcomes across AI, cloud and cybersecurity?

Agentic RAG: Key to turning APAC’s AI pilots into profits?

By Victor Ng | May 20, 2026 | Features

Most enterprises are investing heavily in agentic AI, but many still struggle to deploy it at scale or to create sustained business value.

Defining the future of customer and employee experience

By Victor Ng | May 19, 2026 | Features, Future of Work, Newsletter

At Zendesk Relate 2026, a new agent builder, omnichannel AI agents, copilots, and outcome-based pricing were announced to help enterprises deliver more connected customer and employee service.