Eschewing employee surveillance: a digital dilemma
Employers wishing to clamp down on unproductive staff habits or indiscretions have the digital tools but not the legal sanctions. A popular retail...
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Experiencing a talent crunch? Introspecting four factors may help
Spoiler alert: the four trends of talent-management all converge into just one powerful ideology: human empathy. In late 2019, nearly 200 CEOs...
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Disrupted! Corporate governance and oversight in the DX age
Board members and key executives need to full embrace digital transformation (DX) to rethink, reassess and redefine the corporate DNA. Technological...
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A holistic Workplace Experience could pay off bigtime: research
To provide a great CX, you need to achieve great EX via great WX! Businesses could achieve up to a 16% increase in annual revenues and reduce...
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Over two-thirds of employees feel technology can make business travel easier: Survey
While online travel services are a boon, organizations have yet to embrace digital transformation internally to reduce the travel banes. In a survey...
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ServiceNow users share their digital transformation journey at Future of Work event
Users discuss how the Now platform has transformed business operations and improved customer and employee experiences. ServiceNow recently showcased...
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Tempering digital transformation with design thinking
Research think tanks constantly generate the latest tech ideas. But what is the magic that makes ideas marketable and human-centric? Imagine the...
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Driving change towards an innovative work culture
How could we drive the change towards a more innovative work culture for staff in our organization? How do you create an innovative culture in the...
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Whitepapers
Impact of digital innovations on healthcare in Asia
The COVID-19 outbreak placed Asia Pacific’s healthcare industry on the global stage, with a spotlight …Download WhitepaperNew leadership needed for business performance in the new decade
A new study from the World Economic Forum (WEF), in collaboration with Accenture, highlights five …Download WhitepaperState of Mobile Video Experience
Opensignal’s recent State of Mobile Video Experience report found that in several countries, including Singapore, …Download WhitepaperState of mobile voice app experience
Opensignal, an independent mobile analytics firm, has released a report that measures the quality of …Download Whitepaper
Case Studies
Dyson: Delivering a seamless customer journey
Dyson is a leading British luxury appliance brand renowned for its sleek product design and …Read MoreImproving travel experience across the region with WeChat go
WeChat go is a comprehensive outbound travel solution to help organizations tap into the WeChat …Read MoreHow 9 organizations up customer experience with Zendesk
How do you drive customer service, engagement and satisfaction? Here are 9 brief case studies …Read MoreSephora steps up dynamic consumer engagement with WeChat Mini Program
Digital natives’ buying behaviors are proving a challenge to retailers. The market size of China’s …Read More
