Digital trust is hard to gain, easy to lose: Asia report
Here is a small snapshot of how trust in a digitalizing Asia impacts not only e-commerce but also employer-employee relationships.
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Asia Pacific firms face rising levels of fraud
FIS Payment Risk Survey found that high among the many complexities and challenges of 2020 among merchants was a rise in e-commerce fraud and chargebacks.
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18-month regional e-commerce bug bounty program goes public
One e-commerce platform’s private bug bounty program started in Jan 2020 is now open to ethical hackers worldwide.
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Taking the fear out of fraud
In an increasingly cashless economy, merchants and consumers alike have a fear for fraudulent transactions. How should we balance fraud prevention and customer experience?
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Why is APAC e-commerce booming amid a slowdown elsewhere?
According to this study, China’s super-apps, regional fintech initiatives, BNPL, cross-border remittance needs and ease-of-access contribute to the trend.
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Global shopper study gleans e-commerce DX lessons for the pandemic era
Amid the online shopping boom, shopper dissatisfaction loomed. Expectation gaps also need addressing, according to the study.
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When given a lemon, make lemonade: the pandemic e-commerce story
At every level of e-commerce readiness, organizations worldwide grabbed a tight hold of the digital lifeline to stay afloat: report
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Balancing fraud detection with low-friction, personalized CX
How can e-commerce firms tighten consumer verification and fraud-detection measures without increasing friction but increase consumer trust and loyalty instead?
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Five ways to tap South-east Asia’s newest pools of digital shoppers
Not only the Gen X, Y and Zs but also people who have just (re)discovered the joys of digital commerce!
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Did 2020 modify your purchasing and payment habits permanently?
According to research, more than half the region became converts of e-commerce, and 2021 will herald five important continuing trends…
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Whitepapers
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Case Studies
How the Red Man heeded the green light to dish out better CX
With many locked-down families turning …Read More
Analytics herald a new era of personalized cancer medicine in South Korea
With the right analysis technology …Read More
How a commercial airline trade association strengthened operational scalability amid the pandemic
The organization improved productivity by …Read More
F1 team cranks up digitalization with analytics automation
In preparation for the 2022 …Read More