Demands for automated customer support: Singapore ...
By DigiconAsia Editors | Jan 21, 2020 | News
People are not ditching bank visits for online ban...
By DigiconAsia Editors | Jan 14, 2020 | Features
Gen Z is worst affected in transition to hybrid work: Microsoft report
By Zafar Anjum | May 19, 2021 | Future Workplace, News, Newsletter
Exclusive research and expert insights reveal that 58 percent of workers in Singapore feel overworked and 49 percent feel exhausted.
Read MoreHow to reverse global traveller misgivings in the post-COVID-19 era
By DigiconAsia Editors | Feb 14, 2020 | Future of Travel, News
When it is finally safe to resume frequent travel, data and personalisation are key to unlocking travellers’ ‘second wallet’. New research on the travel sector has found that 50% of airline passengers globally report that they...
Read MoreStock outages at retail shops are a no-no: study
By DigiconAsia Editors | Feb 14, 2020 | News
So are in-store prices that cannot match online offers that APAC millennials monitor closely. Shopping often starts before customers enter a store. Customers expect that items they see online are in-stock – achieving what is...
Read MoreExperiencing a talent crunch? Introspecting four factors may help
By DigiconAsia Editors | Feb 6, 2020 | Employee Experience, Features, Future of Work
Spoiler alert: the four trends of talent-management all converge into just one powerful ideology: human empathy. In late 2019, nearly 200 CEOs signed on to a “Statement on the Purpose of a Corporation.” Instead of putting...
Read MoreDemands for automated customer support: Singapore vs SE Asia
By DigiconAsia Editors | Jan 21, 2020 | News
Guess which little island pulls its own weight when it comes to expectations of fast, reliable digital customer service and support… As...
Read MoreTackling the demanding expectations of customers in the 2020s
By Silvia Thom, Chief Technology Officer, ZALORA | Jan 21, 2020 | Perspectives
E-commerce players have to rethink the way they engage today’s consumers, who expect a hyper-personalized end-to-end customer experience. A few...
Read MorePeople are not ditching bank visits for online banking: study
By DigiconAsia Editors | Jan 14, 2020 | Features
Millennials and Gen Z digital natives may take to digital banking readily, security and personalization issues appear to hold sway. With the...
Read MoreSephora steps up dynamic consumer engagement with WeChat Mini Program
By WeChat | Jan 9, 2020 | Case Studies
Digital natives’ buying behaviors are proving a challenge to retailers. The market size of China’s beauty market currently exceeds RMB400...
Read MoreTop three trends driving mobile sales this holiday season: App Annie analytics
By DigiconAsia Editors | Nov 8, 2019 | e-Commerce, News
The biggest month for m-commerce worldwide is November, fueled by mobile-first Singles Day shopping in Asia and mobile-driven Black Friday and Cyber...
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