How to reverse global traveller misgivings in the post-COVID-19 era
When it is finally safe to resume frequent travel, data and personalisation are key to unlocking travellers’ ‘second wallet’. New research on the...
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Stock outages at retail shops are a no-no: study
So are in-store prices that cannot match online offers that APAC millennials monitor closely. Shopping often starts before customers enter a store....
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Experiencing a talent crunch? Introspecting four factors may help
Spoiler alert: the four trends of talent-management all converge into just one powerful ideology: human empathy. In late 2019, nearly 200 CEOs...
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Demands for automated customer support: Singapore vs SE Asia
Guess which little island pulls its own weight when it comes to expectations of fast, reliable digital customer service and support… As...
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Tackling the demanding expectations of customers in the 2020s
E-commerce players have to rethink the way they engage today’s consumers, who expect a hyper-personalized end-to-end customer experience. A few...
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People are not ditching bank visits for online banking: study
Millennials and Gen Z digital natives may take to digital banking readily, security and personalization issues appear to hold sway. With the...
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Sephora steps up dynamic consumer engagement with WeChat Mini Program
Digital natives’ buying behaviors are proving a challenge to retailers. The market size of China’s beauty market currently exceeds RMB400...
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Top three trends driving mobile sales this holiday season: App Annie analytics
The biggest month for m-commerce worldwide is November, fueled by mobile-first Singles Day shopping in Asia and mobile-driven Black Friday and Cyber...
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Whitepapers
New leadership needed for business performance in the new decade
A new study from the World Economic Forum (WEF), in collaboration with Accenture, highlights five …Download WhitepaperState of Mobile Video Experience
Opensignal’s recent State of Mobile Video Experience report found that in several countries, including Singapore, …Download WhitepaperState of mobile voice app experience
Opensignal, an independent mobile analytics firm, has released a report that measures the quality of …Download WhitepaperIs cloud-native IMS critical for our 5G future?
IP multimedia core network subsystem (IMS) is the underlying standard for IP voice supported by …Download Whitepaper
Case Studies
Dyson: Delivering a seamless customer journey
Dyson is a leading British luxury appliance brand renowned for its sleek product design and …Read MoreImproving travel experience across the region with WeChat go
WeChat go is a comprehensive outbound travel solution to help organizations tap into the WeChat …Read MoreHow 9 organizations up customer experience with Zendesk
How do you drive customer service, engagement and satisfaction? Here are 9 brief case studies …Read MoreSephora steps up dynamic consumer engagement with WeChat Mini Program
Digital natives’ buying behaviors are proving a challenge to retailers. The market size of China’s …Read More
