Gen Z is worst affected in transition to hybrid work: Microsoft report
Exclusive research and expert insights reveal that 58 percent of workers in Singapore feel overworked and 49 percent feel exhausted.
Read MoreHow to reverse global traveller misgivings in the post-COVID-19 era
When it is finally safe to resume frequent travel, data and personalisation are key to unlocking travellers’ ‘second wallet’. New research on the travel sector has found that 50% of airline passengers globally report that they...
Read MoreStock outages at retail shops are a no-no: study
So are in-store prices that cannot match online offers that APAC millennials monitor closely. Shopping often starts before customers enter a store. Customers expect that items they see online are in-stock – achieving what is...
Read MoreExperiencing a talent crunch? Introspecting four factors may help
Spoiler alert: the four trends of talent-management all converge into just one powerful ideology: human empathy. In late 2019, nearly 200 CEOs signed on to a “Statement on the Purpose of a Corporation.” Instead of putting...
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Demands for automated customer support: Singapore vs SE Asia
Guess which little island pulls its own weight when it comes to expectations of fast, reliable digital customer service and support… As...
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Tackling the demanding expectations of customers in the 2020s
E-commerce players have to rethink the way they engage today’s consumers, who expect a hyper-personalized end-to-end customer experience. A few...
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People are not ditching bank visits for online banking: study
Millennials and Gen Z digital natives may take to digital banking readily, security and personalization issues appear to hold sway. With the...
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Sephora steps up dynamic consumer engagement with WeChat Mini Program
Digital natives’ buying behaviors are proving a challenge to retailers. The market size of China’s beauty market currently exceeds RMB400...
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Top three trends driving mobile sales this holiday season: App Annie analytics
The biggest month for m-commerce worldwide is November, fueled by mobile-first Singles Day shopping in Asia and mobile-driven Black Friday and Cyber...
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Case Studies
New Zealand seafood giant signs 7-year SaaS deal
Infor CloudSuite to play crucial …Read More
How one ‘little city that could’ used data to secure the Citizen Experience
The COVID-19 pandemic highlights how …Read More
Retail wealth management firm taps API technology for secure personalized outreach
A wealthtech firm managed to …Read More
Hong Kong Mass Transit Railway improves passenger services and internal operations
How Hong Kong public transport …Read More