The impact of bad customer experience on earnings ...
By DigiconAsia Editors | Jan 12, 2023 | News, Newsletter
Empathy is the future of digital experience
By DigiconAsia Editors | Mar 17, 2021 | Newsletter, Tips & Strategies
Transforming from legacy customer challenges to cl...
By webmaster webmaster | Apr 8, 2020 | News, Newsletter
When a GenAI chatbot fails to placate an angry customer, what next?
By Balasubramanian Swaminathan | IMAWS | Feb 20, 2024 | Features, Newsletter
Fall back to well-trained human call-center agents, of course! Even then, GenAI can help human CRM agents balance professionalism and empathy…
Read MoreThe impact of bad customer experience on earnings will be felt more in 2023
By DigiconAsia Editors | Jan 12, 2023 | News, Newsletter
An estimated US$165bn of consumer spending in South-east Asia is sensitive to poor customer experience management amid poor economic forecasts: survey
Read MoreEmpathy is the future of digital experience
By DigiconAsia Editors | Mar 17, 2021 | Newsletter, Tips & Strategies
According a recent report, most organizations are still a long way from authentically displaying empathy when addressing digital brand strategies.
Read MoreTransforming from legacy customer challenges to cloud-based customer delight
By webmaster webmaster | Apr 8, 2020 | News, Newsletter
How a finance company in Vietnam grasped digitalization to nearly double customer satisfaction rates and reap operational savings. Vietnamese...
Read MoreWhat is your data really worth?
By Splunk | Apr 3, 2020 | Whitepapers
63% of all the data organizations possess is dark data, and deciphering this data will enable businesses to leverage and monetize the insights. A Splunk study has found that by...
Read MoreCloud mythbusting – Is hybrid cloud a boardroom matter?
By Brendan Paget, Director of Portfolio Management, APAC Office of Technology, Red Hat and webmaster webmaster | Mar 24, 2020 | Newsletter, Perspectives
Routine Cloud management is best left to IT teams, but the preceding strategy and planning should be a boardroom priority. A decade ago, cloud...
Read MoreThe 5G revolution for marketers
By Verizon Media | Jan 22, 2020 | Infographics
The 5G revolution is imminent and Asia’s tech-savvy consumers are increasingly excited about the benefits it will bring, but are marketers prepared to capitalize on the immense creative, innovation and...
Read MoreDemands for automated customer support: Singapore vs SE Asia
By webmaster webmaster | Jan 21, 2020 | News
Guess which little island pulls its own weight when it comes to expectations of fast, reliable digital customer service and support… As...
Read MoreMake or break: customer experience in the digital economy
By Victor Ng | Dec 9, 2019 | Customer Experience, Features
AI and cloud to drive the future of CX with data-driven insights for proactive, predictive and highly personalized experiences. Customer experience...
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