By reducing network latencies and troubleshooting turnaround times, the use of route optimization and analysis will help the Malaysian telco stay competitive.
The first week of Malaysia’s Movement Control Order (MCO) lockdown resulted in a 23.5% spike in Internet traffic nationwide. Due to remote-working trends, the ongoing consumer demand for always-on connectivity in the country is also growing fast, according to the Malaysian Communications and Multimedia Commission.
With the uncertainties around COVID-19 still in the air, we can expect this trend to stay for the foreseeable future. Malaysian Telco need to ensure that they meet insatiable demands for fast, reliable and secure bandwidth by improving network performance or risk losing customer retention or satisfaction.
One such telecommunications provider, TIME dotCom, has taken steps in this direction by upgrading its network to reduce latencies, optimize network performance and also reduce troubleshooting time.
Key upgrade strategies
TIME dotCom’s customers are increasingly using emerging technologies that require ultra-low latency network performance. To meet insatiable demands for fast, reliable and secure bandwidth, a software-defined approach was employed to ensure that customers receive the speed and reliability they require, the firm has engaged a technology partner, Blue Planet, to uphold its commitment to service excellence, through:
- Route optimization and real-time visibility of network metrics
By capturing real-time telemetry strategy from network devices, as well as from domain controllers and service orchestrators, Route Optimization and Analysis (ROA) provides TIME with real-time visibility into how routing behavior affects service delivery and precisely where performance is abnormal. ROA also helps TIME to make informed decisions to optimize the network and save on CAPEX by testing failure scenarios and predicting the impact of network changes, thus avoiding unplanned outages during maintenance.
- Reducing troubleshooting time
TIME makes use of the advanced analytics capabilities of ROA to reduce by 47% the time to troubleshoot hard-to-find issues that can cause service disruptions, thereby reducing SLA violations and keeping customers happy.
- Advanced analytics
Through software analyses, ROA helps TIME to avoid unplanned outages during maintenance by testing failure scenarios and predicting the impact of network changes. It can also simulate new workloads for capacity planning, thereby allowing TIME to make informed decisions to optimize the network and save on CAPEX.
According to the Department of Statistics for Malaysia, 90.1% of households now have access to the Internet. Said Ang Thing Jiun, Chief Technology Officer, TIME dotCom: “The daily life of Malaysians revolves around the internet now more than ever, especially as the country undergoes digital transformation… (and) our network has been enhanced and can better deliver speed and stability to our customers.”