An AI-boosted logistics platform and marketplace piloted in Thailand has reached Singapore and soon five more countries in the region.
Logistics company Kuehne + Nagel has launched its AI-enabled digital road logistics platform, sg.eTrucknow.com, in Singapore. The platform bridges the supply and demand of road logistics via a digital marketplace, bringing a faster way for customers to book trucks and an easier way for carriers to unlock business opportunities.
Piloted in Thailand, eTrucknow has been further enhanced and expanded to serve the Singapore market. With eTrucknow, Singapore shippers get access to a simplified quotation and comparison process for domestic road logistics shipments. In the second half of 2020, Singapore-Malaysia cross-border road logistics shipments will also be made available on the platform.
Once the shipper provides the shipment details, eTrucknow’s AI-enabled engine streamlines and automates the quotation comparison process by validating multiple data points and presenting the customer with the most competitive quotation and route.
Real-time visibility, an important concern to customers and carriers, is another key feature of eTrucknow: shippers and carriers will always know where their shipments or drivers are through the platform’s real-time track and trace capabilities. One-time shippers will receive standard visibility with pro-active service alerts on delivery milestones.
Furthermore, eTrucknow offers approved carriers the opportunity to convert their empty space or trips into potential revenue via the marketplace platform which provides them with access to a network of shippers requiring road freight services. Interested truck vendors can register for an account on eTrucknow.com, subject to a vetting and onboarding process.
To sustain quality of services to customers in Singapore, Kuehne + Nagel had collaborated with Enterprise Singapore to train local trucking companies, enabling them to transact easily using the platform.
Said Lee Eng Keat, Senior Vice President, Commercial and Professional Services, Singapore Economic Development Board: “We are pleased that Kuehne + Nagel has launched eTrucknow in Singapore. The development of such platforms is in line with our focus on digital, client-centric innovation within the logistics industry. This will help trucking service providers better position themselves for the post-COVID-19 upturn, and the recovery in demand across the ASEAN region. We hope to… develop more digital innovation solutions that increase the sophistication of Singapore’s logistics industry.”
Said Chellan Ganesan, Senior Vice President of Road Logistics, Kuehne + Nagel, Asia Pacific: “The intuitive and easy-to-use digital solution has been developed based on our customers’ needs and market trends. The platform’s functionalities are continuously evolving to create an optimal customer experience from an adhoc shipment to the regular large volume of shipments. We are very excited to be able to shape the future of road logistics business here in Asia.”
This year, eTrucknow will also be deployed across Malaysia, India, Vietnam, New Zealand and Australia.