A cloud platform to help businesses cope with the surge in demand for customer engagement and support is now free.
In response to the current COVID-19 pandemic, more than 700 organizations from all over the world, including Arise-Europe, City of Helsinki, eFinancial, FMI Call Centre, Gleaners Food Bank, Home Credit, JPIMedia, Ly.com, Lenovo, Ping-An Insurance and Tokyo Individualized Educational Institute, Inc., have requested assistance from cloud technology solutions firm Genesys to support remote capabilities, shift their geographic operations or manage unexpected surges in customer inquiries.
In turn, Genesys, a specialist in cloud customer experience and contact center solutions, has launched a new Rapid Response offer to give any organization free access to its Genesys Cloud platform so they can provide mission-critical support and enable remote teams fast, with deployment in just 48 hours.
The company’s Rapid Response solution allows organizations to launch a secure cloud contact center with the fundamental capabilities needed to engage effectively with customers and colleagues from anywhere. This includes support for automation and self-service, voice and email routing, interaction recording and employee collaboration tools. To make the transition easier for employees and supervisors, on-demand training and education is also included. In addition, Genesys is assisting organizations in controlling costs by waiving overage premiums resulting from unexpected spikes in customer inquiries.
Said Tony Bates, CEO, Genesys: “We have a responsibility to help however we can during this difficult time. No matter what challenges organizations face, Genesys is committed to partnering with them to protect their employees, serve consumers and help contain the COVID-19 outbreak. Every action we take to stop the spread matters, but we can’t do it alone. Across every function and with support from our partners, the Genesys community is coming together to help organizations through this unprecedented situation.”
Broader support for COVID-19 response
Besides using their ecosystem to provide services and guidance to facilitate business continuity during the COVID-19 crisis, Genesys is also exploring solutions with Google Cloud and others, as well as implementation partners, including Avtex, ConvergeOne and NTT, Ltd., which are critical in helping expedite deployments of Genesys Cloud. In addition, several Genesys AppFoundry partners are also extending their free trial period to align with Genesys Rapid Response.
Said Ken Landoline, principal analyst, Customer Engagement, Omdia: “Genesys is doing more than giving away technology. The company is delivering a holistic solution and providing access to a community that delivers services, support, training, guidance and best practices so organizations are truly equipped to help employees and customers through this difficult time.”
The offer for the free use of the Rapid Response platform for existing Genesys customers as well as other businesses, government agencies and non-profits, requires interested parties to sign up by April 30, 2020.
(Editor’s note: Readers are advised to practice due diligence in researching, considering and registering for any free software and solutions mentioned in this website.)