The impact of bad customer experience on earnings will be felt more in 2023
An estimated US$165bn of consumer spending in South-east Asia is sensitive to poor customer experience management amid poor economic forecasts: survey
Read More
Search Results for: Customer experience
Four ways voice AI can help improve customer experience, and one way it does not
While deepfake voice-cloning scams steal the limelight, they cannot dilute the benefits offered by advances in voice AI tech in 2023
Read MoreProvidoor Enlists commercetools and Convert Digital to Drive Revenue Through Advanced, Scalable Customer Experiences
On a mission to enable customers to experience five-star restaurants’ best dishes from home, Providoor partners with commercetools and Convert Digital to improve customer experiences and scale globally MELBOURNE,...
Read MoreZendesk Announces Customer Experience (CX) Maturity Report of Korean Companies
Korea respondents 13% Only great level service to provide number CX ‘ Champion’ competencies Retention SINGAPORE, Oct. 5, 2022 /PRNewswire/ — According to the CX Accelerator report published by Zendesk (NYSE:...
Read More
Delivering better omnichannel customer experience
With widespread phone and SMS scams, businesses and contact centers face challenges in ensuring a seamless, trusted and convenient customer journey.
Read More
Should call centers be renamed Customer eXperience centers?
No longer are customer enquiries just calls/emails: they constitute the expectations of heightened CX that organizations need to address with automation.
Read More
Striking a balance in the phygital age of customer experience
Businesses, especially in retail and financial services, need to strike a healthy balance between human and digital touchpoints for excellent customer experience.
Read More
Singapore hotel group offers self-help kiosks to ease crowding, boost customer experience
Guests can check in and out quicker, avoid long queues and exposure risks at a time of anticipated tourism-industry revival.
Read More
Fraud risk and identity authentication measures must not affect customer experience
How can the fine balance between maximizing cybersecurity and minimizing customer friction be maintained? Find out here.
Read More
Delivering roaring customer experience in 2022
Key shifts in consumer behavior and growth of the internet economy spell transformation for businesses seeking to succeed through improved customer experience.
Read More
Enhancing customer experience with an automated supply chain
Enhancing customer experience with an automated supply chain
Read More
Customer eXperience is no longer a cost center: global study
Data shows that CX is linked to business resilience, revenue growth and numerous positive corporate traits.
Read More
Stay ahead of the digital curve by offering great customer experiences
Undergoing digital transformation must lead to greater CX, and the following tips will explain why and how.
Read More
Leveraging DX for customer experience in ASEAN
How should organizations in ASEAN enhance customer experience to stay relevant in an increasingly digital world?
Read More
Continuity in crisis: customer experience matters
Customer and employee communication strategies for business continuity
It is difficult to maintain ‘business as usual’ in these unusual times. Businesses face challenges, including practicing social distancing to ensure the safety of all employees, activating business continuity plans, and adapting to office closures and remote working.
Read MoreVoter’s Draw
DX Sponsors
Whitepapers
How Adobe Acrobat Sign Can Help Your Sales Team Win
Find out how Adobe Acrobat …Download Whitepaper
Businesses Choose Adobe Acrobat Sign
A deep dive into why …Download Whitepaper
Important considerations to refresh your edge network
Key things to consider to …Download Whitepaper
Ultimate Guide to Digital Age Working in the New Normal
How to support teleworking and …Download Whitepaper
Case Studies
Automation adds flavor to Ajinomoto Thailand’s finance and accounting team
No, it is not umami, …Read More
Brunei accelerates digital transformation
Juniper Networks and UNN partner …Read More
Cinesite selects Couchbase to power blockbuster projects in its production pipeline
Award-winning visual studio chooses Couchbase …Read More
TASConnect digitalizes supply chain finance for rapid growth in SE Asia
Standard Chartered-backed supply chain platform …Read More